Pros and Cons of Residential Property Management
The health and well-being of a property comes down to how effectively it's managed, and this tremendously multifaceted task requires an arsenal of knowledge that spans across people management, facilities, problem-solving, collections, accounts receivables, operations, and beyond. To do, or not to do; that is the question, and when owners finally take the leap in deciding to hand over properties to a company or person, a second decision awaits that impacts their investment significantly. Weighing the pros and cons of hiring a solo property manager versus a full-scale management company is a necessary step since both options have essential considerations that should be thoroughly analyzed.
Understanding the Property Management Role
From a property owner and investor perspective, the crux of a property management role is the ability to successfully strike a highly fluid balance between tenant relations, vendor management, and property income generation. This may sound simple, but each category is its own body of knowledge, and finding well-rounded management precision can be a challenge.
Property Management Company Pros:
One of many pros in working with a management company is that a larger group would have more resources to tap into to meet the full set of needs and challenges that come with managing a property. Proper licensing, and insurance coverage will likely also be more robust with larger companies. Many management companies are also equipped to cover the cost of evictions and can handle more complex finance and legal functions of property management.
Cons: Larger management companies often work more autonomously, but this could be either a pro or a con depending on how involved property owners want to be.
Solo Property Manager Pros:
Hands-on property owners who still want to be involved in some of the day-to-day property goings-on would likely be happier with an individual property manager. Even though this likely wouldn't altogether remove the owner from overall operations, it would still be a highly beneficial relationship and take the edge off of having to be on call 24/7. This would also allow property owners to get real-time data and insight about their properties.
Cons: Taking on independent contractors as property managers can be risky, and hiring an employee is a significant investment. Independent property managers may also be stretched between numerous properties and have fewer resources to handle legal issues and high-level finance duties. In a worst-case scenario, if a manager becomes unavailable, then property owners must be ready to take up the reins.
Weighing Your Options
Property owners should ensure critical criteria that could impact the property's integrity are heavily deliberated and then reconciled against the cost. Core competencies that are deal-breakers would consist of the following, and each category is potentially cultivated more precisely by either management companies or lone property managers.
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Ability to fill vacant units quickly: Management companies have the upper hand here and often have access to a wide range of market data, listing services, and communicative closing processes.
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Acumen needed to set the correct market price: Management companies have the upper hand here yet again because of the advanced data that is more accessible to enterprise customers.
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Vendor negotiation skills: Individual property managers win this category. Agile indie managers can discreetly get the best price, can spend more time building relationships with vendors, and will be able to leverage all of the perks smaller vendors have to offer. Larger companies may be restricted by labor laws, have pre-selected strategic partners, or have bulkier RFP processes that may or may not be in the property owners' best interest.
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Responsiveness and accessibility: Either category could win here, but a larger management company may have backup options to provide if, for some reason, a property manager becomes unavailable. Otherwise, property owners would need to pick up the slack.
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Elite tenant management relation skills: The success of this competency all comes down to finding the right person or the right company. Both need to be dedicated to tenant service.
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Impeccable attention to detail: Finding a rockstar individual property manager that is passionate about their work can add a special touch to your property.
A Formula for Success
Going with either a property management company or an individual manager for properties will ultimately come down to how much involvement the property owner wants to have and the complexity of the property portfolio. A potential formula to use (depending on budgetary restrictions) could be:
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High portfolio complexity + less owner oversight = Property Management Company.
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Medium portfolio complexity + less owner oversight = Employed Full-Time Property Manager
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Low portfolio complexity + increased owner oversight = Individual Property Manager (could be a contractor)
Putting together a matrix based on the current market climate that plots out the legal, marketing, and financial needs your property or properties currently require and may need in the future is the last piece of the puzzle that can provide finality and help property owners come to a final decision.

So – after a two-hour long stint in the Texas Author's Association booth at the Texas Book Festival this last weekend, my daughter and I decided that we should explore the grounds of the state capitol building, which reared up at the top of the hill just outside the tent where the booth was. No kidding – the tent was at the intersection of North Congress and 11th, just in front of the gate to the grounds ... which looked cool, green and inviting, after two hours in the hubble-bubble of commerce.
We put the two tubs of books in the car, and walked back from the public parking structure on San Jacinto, past the state archives and the statue-topped obelisk monument to Hood's brigade ... that unit which was slaughtered almost wholesale at Gettysburg. In my Adelsverein Trilogy, one of the characters, Peter Vining, is a survivor of that, the only one of four brothers. Most Texans who joined up to serve the Confederate military actually never went east of the Mississippi, but Hood's brigade and Terry's Rangers did, and paid a very high price in blood for the privilege.
I had always assumed that the capitol building was white, of that pale limestone that weathers to ivory – and every time I had seen it from a distance, it certainly looked white or ivory, but it seems that the whole thing is faced with salmon-pink granite. At a distance it looks beige. It is the fourth capitol building to stand on this particular site.
The capitol of independent Texas was a peripatetic matter for some years, being lodged in Washington on the Brazos, Columbia and Houston, among others. This one had the good fortune to be built in the last quarter of the 19th century – which to my mind was one of the best-ever for constructing grand public buildings which imposed and impressed with the importance of the work done in them, yet delighted the eye with detailed adornment ... and yet have managed (with sensitively-done updates, including a huge below-ground-level element at the back so as not to interfere with the view) to be functional and perhaps even uplifting to work in.
Certainly better than some featureless slab of concrete, I-beams and glass, fitted out on the inside in endless offices and cubicles painted institutional beige or pale green. The Capitol building in Austin has class, panache, and a sense of history about it, what with the huge painting of Sam Houston accepting Santa Anna's surrender on the field of San Jacinto, with everyone who was there at the time (and apparently a few who were not) in the audience. The names of the great battles of the war for independence, the war with Mexico and the Civil Ware are inlaid into the floor in granite terrazzo – and the floor under the great soaring dome features the inlaid seals of every country which laid claims to Texas. Away up under the very roof of the dome is a tiny spiral staircase, almost hidden against the wall; I suppose it goes to the very top of the dome, but as interesting as it looked – I would not like to venture up to it. It's not heights that I dislike, particularly – just the prospect of possibly falling from them.
I may be defeated in my ambitions this year to have bounteous crops of tomatoes and zucchini squash ... but by way of comfort, the peppers of various sorts and the okra plants are multiplying and producing like champs. The encouraging thing about the okra plants is that I have been able to grow a fair number of plants from seeds left in the pods that I let go last year ... and that the darned things do grow like weeks. However, the okra pods of the variety that I have propagated do have to be harvested before they get to be about three inches long; otherwise they are tough and woody to the point of inedibility. (But still good for gleaning seeds for the next crop.) I would actually consider planting a good-sized patch of okra in the front garden, for the flowers are actually rather attractive; they look a bit like a variety of hibiscus which has pale yellow flowers with a red spot in the center. Alas, in the eyes of non-gardeners and farmers, the leaves of okra bear an unfortunate resemblance to marijuana plants, and while I would like to hope that the average neighborhood SAPD officer has enough savvy to tell the difference at a glance ... I don't want to borrow trouble.
So – okra in quantity; what to do with it? Aside from pickles, and breading and deep-frying it, my usual method for okra is to slice up the pods as I harvest them, and put them in a plastic bag in the freezer until I have enough to make a good batch of gumbo out of it. Gumbo is one of those all-purpose dishes like meatloaf or macaroni and cheese; infinite number of recipes in infinite variations, depending on what you have on hand. It all begins with a roux, of course – oil and flour stirred together, until the flour darkens to the color of a tarnished copper coin. This is what gives the gumbo broth it's thickening substance.
This is a recipe that I like to use, raided from the internet, but with additions from one of my Cajun cookbooks and adjusted to incorporate the accumulated okra harvest.
As much as I try to wedge in useful vegetable crops into various parts of my tiny suburban back yard, there is just not enough cultivatable space to grow enough that our needs for seasonal vegetables can be satisfied from it, day in, day out, year in and year out. Oh, certainly, we have gotten good things from the garden – especially potatoes this year. Sing ye the glories of home-grown potatoes, so tender, so luxuriously velvety that we didn't know whether to eat them, or slather them onto our hands like skin cream. I got one good squash, a fair number of okra pots, and all the fresh herbs I could use – 'Twas ever thus; herbs in plenty – other edibles, not so much.
There isn't the custom in this country of garden allotments, as there are in England, Europe and Russia; small plots for personal cultivation on the outskirts of towns and cities, intended for the use of apartment and townhouse dwellers. I have often read that for most of the last half of the 20th century, ordinary Russians city-dwellers were almost entirely fed from what they could grow in their relatively tiny allotments. And it's not like I have the time and energy for any more gardening than I do already.
But I still want fresh and seasonable garden produce, and enough of it that I can process that portion which cannot be consumed fresh; home-canning, freezing or drying it for later use. After a couple of years of diligent efforts in that direction, I am concluding that my own yard is not the complete and wholly satisfying fulfillment of that ambition. It's not big enough, I am not that much of a genius at microscopic-acreage farming, and I simply do not have the time, anyway. So – searching around for a means to that end, I did a brief exploration of local farmer's markets. Alas, I was accustomed to the street farmer's markets in Greece, where the street in particular neighborhoods was blocked off on one day a week, and all the local truck farmers would show up with a load of fresh produce ... fresher than fresh, and cheap as the dirt which was still usually on root crops like potatoes. Also – they were cheaper and better quality than in the local supermarket; a retail location which just barely counted by American standards as a supermarket anyway.
Our local farmer's markets do provide the high-quality produce – and meat – and eggs – and all sorts of other lovely edibles, but with certain exceptions, the prices are not a bargain. Which I regret, because I would dearly love to support small local enterprises ... but not at those prices. So, I will explore the options available with local farmers though something called 'community supported agriculture'. Basically, you pay a regular fee ... and get a weekly share – usually in the form of a basket of whatever produce has been harvested from the farm that you have bought a teeny share in. As the saying goes – you pay your money, and you take your chances. What you get in your weekly basket from your chosen farm is yours to do with as you choose. In last week's community market in Bulverde, we had a booth next to one of those little local truck farms which offers such an option – and I think that I will give them a call, and see what they can do for me.